Shipping Information
Orders are generally processed and shipped out within 1-2 business days. During times of high volume or carrier delays, please allow for additional time.
Chanson Hardware ships to all 50 U.S. states, excluding U.S. territories. We do not ship internationally. For P.O. Boxes, please refer to the section regarding P.O. Boxes.
For the contiguous United States, we offer discounted ground shipping**
- $5.50 flat rate on orders under $99
- Free ground shipping on orders over $99 (subtotal)
**Discounted ground shipping is shipped via USPS or UPS. Chanson Hardware reserves the right to choose either carrier based on destination and package dimensions. Ground shipping may take up to 8 days depending on destination; we ship from Southern California. P.O. Box addresses may not be used for discounted ground shipping.
Alaska and Hawaii
Shipping costs for Alaska and Hawaii are determined by the carrier and shown at checkout.
Expediated Shipping
For expediated shipping, options are shown at checkout. Expediated shipping rates are calculated by the carrier.
Delivery Timeframes
Delivery timeframes, which are shown at checkout, do not include time needed to process your order. The delivery timeframe is calculated by the carrier and begins once your order is shipped. Chanson Hardware is unable to control delivery timeframes, as those are the carrier’s responsibility.
Chanson Hardware does not offer local pick up or will call.
P.O. Boxes
All carriers, except USPS, are unable to deliver to a P.O. Box. Furthermore, some P.O. Boxes do not accept large packages. Orders with a P.O. Box shipping address may be delayed or cancelled. We ask that you email info@chansonhardware.com before placing an order with a P.O. Box address.
Refused, Undeliverable, or Unclaimed Shipments
Order shipments that are automatically sent back to Chanson Hardware, without authorization, are subject to a 25% restocking fee and liability of all shipping charges. This may include, but not limited to:
- Refused or rejected deliveries
- Undeliverable shipping address that was provided by the customer
- Packages that were not claimed at the delivery address and returned to sender
Reroute or Address Change
Once an order has shipped, we are unable to change the delivery address or reroute the shipment. Please double-check the shipping address prior to submitting your order.
Chanson Hardware is not liable for lost shipments sent to an incorrect address that was provided by the customer.
After Delivery
The customer assumes responsibility for the shipment once it has been delivered. Chanson Hardware is not responsible for lost, misplaced, or stolen packages that have been marked as delivered by the carrier.
Please inspect your order once it has been delivered. Chanson Hardware must be notified within 7 days, after delivery, of any damage, defects, or shipment issues (e.g. missing items, wrong item, etc.). If there is an issue with your order, please email us immediately at info@chansonhardware.com.